29 June 2016 | Comments
Customs & Excise apologises to passengers who disembarked the RMS yesterday for the lengthy delays in obtaining cabin baggage.
This delay was due to a breakdown in communications about a container – in which hold and cabin baggage were placed together.
The process has now been reviewed and relevant changes made to ensure that such delays do not occur in the future.
We apologise to passengers for these unacceptable delays.
29 June 2016