The St Helena Police Service has recently been receiving calls from mobile phones on their emergency number 999, for medical emergencies. It appears that when 911(the number for medical emergencies) is dialled from some mobile phones, the default system in the phone automatically dials 999, this then connects the caller with Police Emergency Control, and the caller, thinking they have misdialled, have ended the call.

The Police Service therefore advises anyone trying to call 911 for a medical emergency and who are instead connected to Police Control to not end the call, but pass on your details to the Police Controller. The Police Controller will then inform the Hospital to ensure you get the medical assistance you require.


5 September 2016


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St Helena Government Communications Hub

Telephone: 22470
Email: communications@sainthelena.gov.sh