Government Economist and Corporate Policy & Planning’s Change Champion, Nicole Shamier , is the second person from SHG’s Continuous Improvement Programme to attain recognition as a professional member with the Institute for Continuous Improvement for Public Services (ICIPS). This follows shortly after Kirsty Joshua’s attainment in June.

Nicole said:

“I’ve been very impressed in the Continuous Improvement programme so far. The programme teaches you how to influence and embed change, something that is crucial in economic development. In my project I used the tools provided by the programme to develop a Sustainable Economic Development Plan which was essentially written by the community and packed full of their ideas.

“Because the Continuous Improvement programme teaches that culture controls how individuals and groups behave, it followed that economic development is more about working with culture and beliefs to inspire a campaign that people believe in than about trying to write and deliver policy alone in a dark room.

“This isn’t the end of the programme for me now I’ve achieved professional membership, I will continue to share the Continuous Improvement programme ideas with my team, and work with them and the other Change Champions to deliver positive improvements within SHG.”

Chief Secretary, Susan O’Bey, added:

It is really positive to see how the Continuous Improvement initiative, which started more than a year ago, is still being actively implemented within SHG. We are now beginning to see positive results both from personal attainment on the part of the Change Champions, and from their individual projects and this is great for our organisation.  Nicole is to be congratulated on her achievement.”

SHG has been implementing a programme of Continuous Improvement following training delivered in June/July 2017 by Sascha Kiess from the Institute for Continuous Improvement for Public Services. A small number of staff were identified as ‘Change Champions’ and enrolled on the ICIPS professional training programme. As part of the initial training, each participant selected a project that they would use to demonstrate the practical application of their learning, working through the various steps to lead, manage and sustain their change project within their directorate.


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11 July 2018

St Helena Government Communications Hub

Telephone: 22470