The St Helena Utilities Regulatory Authority has today published its fourth annual ‘Report on the Quality of Services Provided by Connect Saint Helena Limited, 2016/17’. 

On 1 April 2013 the Utility Services Ordinance 2013 came into force. The Ordinance established the Utilities Regulatory Authority and created a legal framework to facilitate the provision of licences for private sector utility services.

The members of the Authority are Chief Magistrate, Nicholas Aldridge (Chairman), Mrs Elizabeth March and Mr Paul Hickling. The Judicial Services Manager, Yvonne Williams, is Secretary to the Authority, to whom any communication should be made.

The main purpose of this annual reporting is to inform the public of the level of services being delivered by Connect, and to make Connect aware that such services are being monitored, scrutinised and will be publicly reported upon by the Authority. This aims to motivate the sole utilities provider to improve the quality of the services it provides.

The full report relates to the period 1 April 2016 to 31 March 2017, and can be found on the SHG website at: https://www.sainthelena.gov.sh/publications/.

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30 August 2017


St Helena Government Communications Hub

Telephone: 22470
Email: communications@sainthelena.gov.sh