Over the last three weeks, 12 members of staff from across St Helena Government have been participating in a challenging but productive training course with trainer, Sascha Kiess, from the UK Institute for Continuous Improvement in Public Services (ICiPS).

The training course has been tailored to support SHG in delivering the Prospectus for Change and achieving its goal of making the organisation a better place to work and serve the people of St Helena, while also recognising that improvement is everyone’s responsibility.

Staff participating in the training will now take forward what they have learnt, in their areas.

In addition to the full training, 68 SHG staff and 17 employees from Non Government organisations including the Bank of St Helena, St Helena National Trust and SHAPE,  were able to take part in half-day training sessions which focussed on how we can improve the way we work.

Training participant, Police Inspector Jonathan Thomas, commented:

“It has been an intensive but enjoyable three weeks attending the training with Sascha. For me personally it was great to have participated and bonded with employees from different SHG Directorates and partnering agencies. 

“The course has given us techniques and tools to assist in identifying and implementing the need to continuously improve and to demonstrate the benefits.  It is now up to us to take what we have learnt and put into practice. I look forward to working with my fellow students and striving to deliver a better service to the community.”

Sascha said:

“I really enjoyed delivering the training to the SHG staff. They were very open-minded, they worked hard, and I know they will be extremely helpful in supporting their colleagues to fix some of their day-to-day problems.”

Chief Secretary (Designate) Susan O’Bey concluded:

 The feedback from people who attended the training sessions has been extremely positive and already staff are coming up with ideas which they want to implement in their work areas. This is all about problem solving and making small improvements which in turn have a positive impact on the way we work and provide services.

 For more information on the work of ICiPS visit their website:

#StHelena #SHG #ContinuousImprovement #ProspectusforChange #ICiPS


12 July 2017


St Helena Government Communications Hub

Telephone: 22470