Fire and Rescue Service

The St Helena Fire & Rescue Service is part of the overall Police Directorate and we are proud of the level of service we deliver, however we continue to seek new ways of improving.

Led by a Brigade Manager who is the Chief Fire Officer, the team consists of two Watch Managers, a Crew Manager and nine full-time Fire Fighters, who together manage and respond to all fire and land based incidents, rope rescues, and road traffic incidents across the Island. Our team is also supported by a small complement of Auxiliary Fire Fighters.

Firefighters, under the watchful eye of the Brigade Manager, during an emergency exercise in June 2019

The responsibilities of the service are much broader than just emergency response and our service works closely with other agencies and organisations to collectively deliver local initiatives and policies. A number of proactive public safety awareness campaigns are delivered to help the community stay safe while trying to reduce the need for a response in the first instance.

The demands on the St Helena Fire & Rescue Service are ever increasing with one of our main focuses being on air access. Our objectives are designed to support these activities and our strategies and resources will have the capability to assist the Airport Rescue & Fire Fighting Service (ARFFS). Ongoing training ensures that we can work effectively together in the future. On flight days we provide mutual aid to ARFFS and are available to respond to Airport related emergencies, whilst still providing an efficient service coverage for the Island.

Contact Numbers

  • Emergency: 999
  • Office: 23344 / 23322

About SHFRS

We provide an emergency response and community safety information services for the people of St Helena and those who visit the Island.

The Chief Fire Officer is Mr Alan Thomas.

In support of the Island’s national goals, which are our mission is:

  • To secure a safer community on St Helena by reducing the incidence of fire through partnerships, education, advice and enforcement
  • To sustain a highly effective, efficient and economic fire and rescue service, with best value its heart.

Charges for our service.

No charge is made for attendance at fires and emergencies with genuine humanitarian risk, but charges are made for certain non-emergency, special services. These rates are subject to annual review.

Service to the community

We value service to the community by:

  • focusing on our customers’ needs
  • working with all groups to reduce risks
  • treating everyone fairly and with respect
  • being accountable to those we serve
  • striving for excellence in all we do

Diversity

We value diversity in the service and community by:

  • treating everyone with dignity and respect
  • providing varying solutions for different needs and expectations
  • promoting equality of opportunity in employment and progression within the service
  • challenging prejudice and discrimination

Valuing each other

We value each other by practising and promoting:

  • fairness and respect
  • recognition of merit
  • honesty, integrity and mutual trust
  • personal development
  • ‘can-do’ attitude, co-operative and inclusive working
  • one-team approach

Improvement

We value improvement at all levels of the service by:

  • taking responsibility for our performance
  • promoting and supporting innovation
  • embedding efficiency and effectiveness in all we do
  • being open-minded
  • responding positively to feedback
  • learning from others
  • consulting others

Fire safety advice

Children

Advice for businesses

Fire safety advice for businesses

The St Helena Fire and Rescue Service is committed to enforcing the fire safety legislation that we are responsible for in a fair, transparent and proportional manner. Wherever possible we aim to provide assistance and guidance to achieve compliance with the legislation and only resort to formal action or prosecution in the most serious cases or where repeated failures have occurred.

For fire safety advice specific to your business please contact us.

How to comply with the law

  • The responsibility for ensuring compliance with legislation generally lies with the responsible person, usually the employer or in some case the owner
  • The responsible person is required to carry out a Fire Risk Assessment to comply with the current Fire Safety Legislation
  • For further information on completing your Fire Risk Assessment contact us direct.

Other Safety Advice

Related Documents