Customer Services Officer

Job Description

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Reporting to the Assistant Customer Service Manager, the Customer Service Officer will be responsible for providing an efficient and effective delivery of customer services and banking products to all customers in a professional and timely manner.

The successful candidate will provide excellent customer service at all times; be able to deal with customers and visitors in a professional manner and have the ability to deal with awkward/irate customers. They must be highly organised and have a keen eye for detail, maintain confidentiality, exhibit high accuracy levels and have the ability to work under pressure and meet deadlines, whilst working well with others as part of the wider Bank team.

Skills and experience the candidate should have:
• GCSE’s in Mathematics and English at Grade C or above;
• Excellent written and verbal communication skills;
• Proficiency in IT skills, including Microsoft Applications and Database;
• Excellent interpersonal skills;
• At least 2 years’ experience of working in an office environment and/or in a customer service environment.