Assistant Customer Services Manager

Job Description

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The main duties of the post include:
• To lead and manage a team of Customer Service staff;
• Responsible for the planning, co-ordinating and controlling activities of the Customer Service Team to maintain and enhance customer relationships, build on professionalism and meet organisational and operational objectives;
• Assist the Customer Services Manager to develop, implement and review customer service policies and procedures. Identify and implement strategies to improve or enhance quality of service and productivity;
• Manage the Customer Help Desk for Online Banking and Card Services with support from the IT Manager