The Health and Social Care Portfolio wishes to remind the public of the current operating arrangements for the Jamestown Outpatient Department (OPD) and the Emergency Department.
The OPD Triage Clinic experiences high demand, which can lead to patient delays. A contributing factor to increased waiting times is the number of attendances for non-urgent or routine care during morning hours. To ensure that staff can provide safe and timely assessments for patients requiring urgent care, members of the public are asked to note the following clinic structures.
| Jamestown Outpatient Clinics Schedule |
| Morning Nurse Triage Clinic (Walk-Ins Only) |
| Operating Hours: Monday to Friday, 08:30 to 13:00. Patients are requested to arrive before 11:00 and will be seen based on clinical priority or order of arrival. Please Note: Patients attending the morning clinic for routine care such as dressing changes, blood pressure checks, and routine medication administration may be advised to book an appointment and return to the afternoon clinic. |
| Afternoon Nurse-Led Clinic (Appointments Only) |
| Operating Hours: Monday, Tuesday, Thursday, and Friday, 14:00 to 15:30. Services: Dressings, minor procedures, blood pressure checks, and scheduled triage. Booking: Please telephone 22321 to secure an appointment. |
Emergency Department Services and Fees
The public are reminded that the Emergency Department is reserved strictly for medical emergencies and does not function as an alternative outpatient clinic. Patients presenting to the Emergency Department with non-emergency concerns may be redirected to the Outpatients Department for assessment.
Any consultation with a doctor, nurse, or paramedic in the Emergency Department outside of normal clinic hours for non-emergency care is chargeable at £13.85 for residents. This fee remains in line with the approved Resident Fees and Charges Public Notice published in March 2021 and is available to view at the bottom of the Health and Social Care page on the SHG website at https://www.sainthelena.gov.sh/st-helena/government/portfolios/health/.
Alternative Daytime Services
To ensure patients access the right care in the right environment, the community is encouraged to utilise the full range of available daytime services:
- Pharmacy: For minor complaints and over-the-counter treatments.
- Pathology Laboratory: For pre-booked blood tests.
The HSC Portfolio thanks the public for their continued cooperation in helping to maintain an efficient health service for the island.
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