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The Tourist Office would like to advise the public that their office will be closed today, Wednesday, 24 September from 13:30 – 16:00, for staff training.

Normal operations will resume on Thursday, 25 September from 08:30.

The Tourist Office would like to apologise for any inconvenience this may cause and the public are thanked in advance for their understanding and cooperation.

SHG

24 September 2025

Effective Thursday, 18 September 2025, all Port Control, Customs and Immigration services will operate from the new cargo management facility at Rupert’s and will no longer be available from the Customs House in Jamestown.
The Customs and Immigration sections will merge into one department and will be contactable by telephone on (+290) 22287 or by email at cienquiries@sainthelena.gov.sh.
Port Control will be contactable by telephone on (+ 290) 22750, on-call by mobile on(+290) 61827, via email at port.control@sainthelena.gov.sh and on VHF radio Channel 14.
 
What you need to know:
Package Collection: All packages will be collected from Liberation House (pictured below) in Rupert’s. Signage for the building will follow. For questions about your parcels, please contact your freight forwarder or consolidator in the first instance.
Pre-arrival Payments: To avoid delays, we encourage customers to email their waybills and invoices to cienquiries@sainthelena.gov.sh. You may also pay duty for arriving packages at the Post and Customer Service Centre or the Bank of St Helena before collecting from the Rupert’s cargo management facility.
Operating Hours: Current opening times will remain the same i.e.
Mondays and Fridays – Drop in from 09:00 to 15:00 (no appointment necessary)
Tuesday, Wednesday and Thursday – by appointment only (Call 22287 to book an appointment in advance)

The new Customs and Immigration department will be reviewing these hours to ensure they continue to meet the needs of the public and stakeholders. Any changes will be announced in due course.
During the relocation process and during cargo operations, there will be restricted access from the main security gate, which is adjacent to Liberation House, through to the jetty.  Cargo operations are carried out from the time the ship arrives, through to the ship’s departure and includes distribution and collection of cargo by merchants, freight forwarders and consolidators. Appropriate safety and security arrangements will be in place. There will be different levels of security applied according to the nature of operations at that time and the parties involved.
Dates, times and levels of restricted access will be communicated to the public and stakeholders as is the normal procedure.
 
Photo

The blue warehouse building in the foreground is named ‘Liberation House’, with parking available to the public collecting goods
 
 

The public and all wharf stakeholders are advised that the Port of Jamestown will be closed from 06:00 on Thursday 18 September 2025 for the movement of containers and will reopen as soon as operations are completed. This is in preparation for the next call of the MV Karoline.

Port users are asked not to cause any vehicular obstruction during this time as it will make the operation of the heavy equipment difficult or impossible.

Any inconvenience is regretted and the public and port users are thanked in advance for their patience and understanding

SHG

17 September 2025

The Marine Section will be closed to the public from 08:30 to 16:00 on Thursday, 18 September 2025. This is due to staff conducting essential field work.

We will resume normal business hours at 08:30 on Friday, 19 September 2025. We apologise for any inconvenience caused.

The MT Ardberg is scheduled to arrive in St Helena on Wednesday, 17 September 2025 at 18:00, where it will anchor in James Bay. The vessel will berth alongside Rupert’s Jetty on Tuesday, 23 September 2025, and bunkering operations will commence as soon as clearance has been completed.

The public are therefore advised that the whole of Lower Rupert’s, including the beach area, will be closed from 06:00 on Tuesday, 23 September 2025, until all bunkering operations are completed.

These areas will be strictly prohibited, with access limited only to those who have made prior arrangements with St Helena Port Control.

Boat owners and operators are further advised that Rupert’s Bay will also be closed due to the floating pipeline.

The public are thanked in advance for their patience and co-operation.

SHG

16 September 2025

St Helena Airport and Emergency Planning are seeking enthusiastic volunteers to participate in a major incident exercise to simulate an aircraft emergency.

The outdoor exercise will take place on Wednesday, 12 November 2025, from 08:00 to 13:30 at the St Helena Airport.

Volunteers are needed for the following roles:

Please be aware that this event may be emotionally and psychologically demanding for volunteers.

Lunch will be provided and transport on request.

Volunteers interested in this unique opportunity can contact Marc Fowler by telephone on 25180, or by email at marc.fowler@sthelenaairport.aero. Alternatively, contact Anel O’Bey on 25052 or email anel.obey@helanta.co.sh.

Advice relating to entry of the St Helena Airport and clothing requirements will be discussed when volunteers make contact.

A large shark was first sighted inshore on the weekend commencing 22 August 2025, specifically along the leeward/northern side of the island. A further sighting of a shark was seen around 06:00 on Tuesday, 9 September 2025, at the back of the moorings. Maritime, along with Marine Fisheries and Conservation Section continue to monitor the situation. 

As a precautionary measure, we ask everyone to remain extra careful and vigilant when in or near the water.

Important Guidance:

It is important for us to identify the species involved in this sighting so that we can assess any potential threat levels to public safety and understand the ecological implications. Accurate information will help us make informed decisions about precautionary measures and long-term marine management.

Report sightings to Marine Fisheries and Conservation Officer, Adam Riggs, by telephone on 25966 or via email through adam.riggs@sainthelena.gov.sh.

When reporting, please provide as much detail as possible, including:

Fishers and members of the public are reminded to discard fish waste responsibly:

Discarding fish waste close to the coast can attract sharks closer to shore to feed, increasing the risk near popular areas such as James Bay and Rupert’s Bay. This can impact the safety of recreational activities such as swimming, snorkelling, and diving.

The safety of our community is our highest priority, and we will provide further updates as soon as more information is available.

The St Helena Community College, ELC and Career Access St Helena will close their offices from 12:00 to 16:00 on Friday, 12 September 2025 .

Normal hours will resume on Monday, 15 September 2025.

The Education, Skills and Employment Portfolio thanks the public for their understanding and apologises for any inconvenience this may cause.

Please be advised that the Immigration Section will have revised opening hours from Thursday, 11 September to Monday, 15 September 2025.

During this period, the section will be open to the public from 09:00 to 12:00 only on the following dates:

These temporary changes are necessary to facilitate our move from the Jamestown office to our new location in Rupert’s.

Normal business hours will resume at 08:30 on Tuesday, 16 September 2025.

We appreciate your patience and understanding as we make this important transition.

The Post and Customer Services Centre (PCSC) would like to inform customers that, due to the low customer numbers the PCSC will close on alternate Saturdays on a trial basis.

This will take effect from Saturday, 13 September 2025 to Saturday, 22 November 2025.

An opening hours schedule will be posted on the notice board outside the PCSC.

Thanks are extended in advance to the public for their co-operation.

Revised Saturday Opening Hours

Closed Open
13 September 2025 20 September 2025
27 September 2025 4 October 2025
11 October 2025 18 October 2025
25 October 2025 1 November 2025
8 November 2025 15 November 2025
22 November 2025 29 November 2025