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Members of the public are advised that the Emergency Planning Department have relocated from the Sea Rescue Base to Seaport House, Rupert’s.

Anyone wishing to contact Emergency Planning can still use the following contact details:

•                    Telephone: +290 25052

•                    Email: anel.obey@helanta.co.sh

The Roads Section would like to inform the public that resurfacing works will continue throughout October on the stretch of road between the top of Ladder Hill Road and the White Wall junction in Half Tree Hollow (HTH).

The majority of the work will be carried out using a slurry paver, but may also include milling, patching of defects, and other manual tasks. To facilitate these works, localised lane and road section closures will be in place between 09:00 – 15:00, with signage and diversion routes clearly marked. On certain days, closures may extend beyond these hours depending on progress and weather conditions.

In addition, preparatory works will begin on the next section between Gordon’s Post and Hutt’s Gate. This will involve cleaning the road surface, widening the road edges, and repairing defects in readiness for resurfacing in November.

Motorists are advised to expect delays when travelling through these areas during working hours and are kindly asked to exercise caution and follow posted signage.

The Roads Section would like to thank the public in advance for their patience and understanding as these essential improvements are carried out.

Members of the public are advised that the Marine Enforcement Section have relocated from the old Customs Building to the Marine Centre, Jamestown Wharf.

Anyone wishing to contact the Marine Enforcement Section can still use the following contact details:

Following the recent announcement regarding the opening of the new cargo facility at Rupert’s, we wish to remind the public that commercial vehicles from the facility will now be using Napoleon Street as a primary route into town.

This new traffic flow may lead to periods of congestion. We kindly request that all motorists exercise patience and adhere to the rules of the road to ensure safety and efficient passage for all users.

We will be closely monitoring traffic patterns on Napoleon Street, particularly on off-loading days. Depending on our observations, new traffic management procedures may be implemented to optimise flow and minimise disruption.

We thank the public for their understanding and co-operation.

The Tourist Office would like to advise the public that their office will be closed today, Wednesday, 24 September from 13:30 – 16:00, for staff training.

Normal operations will resume on Thursday, 25 September from 08:30.

The Tourist Office would like to apologise for any inconvenience this may cause and the public are thanked in advance for their understanding and cooperation.

SHG

24 September 2025

Effective Thursday, 18 September 2025, all Port Control, Customs and Immigration services will operate from the new cargo management facility at Rupert’s and will no longer be available from the Customs House in Jamestown.
The Customs and Immigration sections will merge into one department and will be contactable by telephone on (+290) 22287 or by email at cienquiries@sainthelena.gov.sh.
Port Control will be contactable by telephone on (+ 290) 22750, on-call by mobile on(+290) 61827, via email at port.control@sainthelena.gov.sh and on VHF radio Channel 14.
 
What you need to know:
Package Collection: All packages will be collected from Liberation House (pictured below) in Rupert’s. Signage for the building will follow. For questions about your parcels, please contact your freight forwarder or consolidator in the first instance.
Pre-arrival Payments: To avoid delays, we encourage customers to email their waybills and invoices to cienquiries@sainthelena.gov.sh. You may also pay duty for arriving packages at the Post and Customer Service Centre or the Bank of St Helena before collecting from the Rupert’s cargo management facility.
Operating Hours: Current opening times will remain the same i.e.
Mondays and Fridays – Drop in from 09:00 to 15:00 (no appointment necessary)
Tuesday, Wednesday and Thursday – by appointment only (Call 22287 to book an appointment in advance)

The new Customs and Immigration department will be reviewing these hours to ensure they continue to meet the needs of the public and stakeholders. Any changes will be announced in due course.
During the relocation process and during cargo operations, there will be restricted access from the main security gate, which is adjacent to Liberation House, through to the jetty.  Cargo operations are carried out from the time the ship arrives, through to the ship’s departure and includes distribution and collection of cargo by merchants, freight forwarders and consolidators. Appropriate safety and security arrangements will be in place. There will be different levels of security applied according to the nature of operations at that time and the parties involved.
Dates, times and levels of restricted access will be communicated to the public and stakeholders as is the normal procedure.
 
Photo

The blue warehouse building in the foreground is named ‘Liberation House’, with parking available to the public collecting goods
 
 

The public and all wharf stakeholders are advised that the Port of Jamestown will be closed from 06:00 on Thursday 18 September 2025 for the movement of containers and will reopen as soon as operations are completed. This is in preparation for the next call of the MV Karoline.

Port users are asked not to cause any vehicular obstruction during this time as it will make the operation of the heavy equipment difficult or impossible.

Any inconvenience is regretted and the public and port users are thanked in advance for their patience and understanding

SHG

17 September 2025

The Marine Section will be closed to the public from 08:30 to 16:00 on Thursday, 18 September 2025. This is due to staff conducting essential field work.

We will resume normal business hours at 08:30 on Friday, 19 September 2025. We apologise for any inconvenience caused.

The MT Ardberg is scheduled to arrive in St Helena on Wednesday, 17 September 2025 at 18:00, where it will anchor in James Bay. The vessel will berth alongside Rupert’s Jetty on Tuesday, 23 September 2025, and bunkering operations will commence as soon as clearance has been completed.

The public are therefore advised that the whole of Lower Rupert’s, including the beach area, will be closed from 06:00 on Tuesday, 23 September 2025, until all bunkering operations are completed.

These areas will be strictly prohibited, with access limited only to those who have made prior arrangements with St Helena Port Control.

Boat owners and operators are further advised that Rupert’s Bay will also be closed due to the floating pipeline.

The public are thanked in advance for their patience and co-operation.

SHG

16 September 2025

St Helena Airport and Emergency Planning are seeking enthusiastic volunteers to participate in a major incident exercise to simulate an aircraft emergency.

The outdoor exercise will take place on Wednesday, 12 November 2025, from 08:00 to 13:30 at the St Helena Airport.

Volunteers are needed for the following roles:

Please be aware that this event may be emotionally and psychologically demanding for volunteers.

Lunch will be provided and transport on request.

Volunteers interested in this unique opportunity can contact Marc Fowler by telephone on 25180, or by email at marc.fowler@sthelenaairport.aero. Alternatively, contact Anel O’Bey on 25052 or email anel.obey@helanta.co.sh.

Advice relating to entry of the St Helena Airport and clothing requirements will be discussed when volunteers make contact.