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The Emergency Planning Department would like to inform the public that it is forecast for St Helena to experience a north-westerly swell from Monday, 25 February, through to Wednesday, 6 March 2019. This is likely to result in a large sea swell and breakers in James and Rupert’s Bays.

As a precaution, Rupert’s Jetty will be closed on Wednesday, 27, and Thursday, 28 February, due to the possibility of sea swell overtopping the Jetty.

The public is advised to use caution when accessing the Seafront area and Rupert’s Jetty.

To avoid damage to vehicles, drivers are asked to take care when parking near the safety rails at the Seafront.

Boat owners are also advised to check that their vessels are securely fixed to their moorings.

Due care and attention should be taken when swimming in James and Rupert’s Bays during this time.

Port Control will be monitoring sea conditions and may make further restrictions to affected areas if necessary.

SHG
22 February 2019

https://www.sainthelena.gov.sh

Deputy Harbour Master, Jeremy Clarke, and Emergency Planning & Sea Rescue Manager, Simon Wade, recently returned to St Helena having attended the Hydrographic Seminar 2019 and also visited the Maritime Coastguard Agency (MCA) in the UK.

The Hydrographic Seminar ran for five days from 4-8 February 2019. Some of the key areas covered were:

Following the seminar, both Jeremy and Simon spent three days with the MCA, where a number of meetings were held regarding St Helena’s International Maritime Obligations.

Jeremy and Simon also had the opportunity to visit the Maritime Rescue Coordination Centre (MRCC) which is operated by HM Coast Guard, the Royal National Lifeboat Institution (RNLI) and the Marine Accident Investigation Branch (MAIB).

Simon said:

“The visit with both the Hydrographic team and the MCA exceeded my expectations. I gained a vast amount of knowledge and made contacts with key people in these organisations. It was also great to be able to have discussions with the other Overseas Territories officers on maritime issues and gaps that they are experiencing.”

Jeremy and Simon’s visit was funded by the UK Hydrographic Office and MCA as part of the Conflict, Stability & Security Fund’s Overseas Territories Seabed Mapping Programme.

#StHelena #UKHydrographicSeminar #MaritimeCoastguardAgency

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SHG
22 February 2019

The following is a Public Announcement from HM Customs:

HM Customs would like to advise the public that their office at the Jamestown Wharf will be closed for business on Friday, 22 February 2019, between 8.30am and 1pm.

This closure is to enable Customs staff to undertake operational training.

Persons wishing to contact HM Customs during this time can call the Customs Office on tel: 22287 where a Customs Officer will be available to take messages and assist with queries.

HM Customs would like to thank the public for their support and cooperation.

SHG
21 February 2019https://www.sainthelena.gov.sh

The following is a Public Announcement from HM Customs:

HM Customs would like to advise the public that their office at the Jamestown Wharf will be closed for business on Friday, 22 February 2019, between 8.30am and 1pm.

This closure is to enable Customs staff to undertake operational training.

Persons wishing to contact HM Customs during this time can call the Customs Office on tel: 22287 where a Customs Officer will be available to take messages and assist with queries.

HM Customs would like to thank the public for their support and cooperation.

SHG
21 February 2019

https://www.sainthelena.gov.sh

New Finance Business Manager, Brian Deadman, recently arrived on St Helena to take up his new post in SHG’s Corporate Finance team on a three-year contract.

Reporting to the Financial Secretary, and working closely with Elected Members and other key stakeholder groups, Brian’s role is to represent SHG as a non-executive director on the boards of its State Controlled Entities (SCEs), to strengthen the links between government policy and entity strategy, and to strengthen financial management in SCEs.

Brian said:

“When offered the opportunity to play a leading role in the Island’s goal of ‘Altogether Wealthier’ I grabbed it with both hands, knowing I’ll need to win the trust of a close community to succeed. Whisper it quietly, but everything I do in my working life, for as long as I am here, has to be for the benefit of the people of the Island. That’s the deal.”

As a Chartered Accountant, with over 30 years’ experience in the public, non-profit and private sectors, the world of business has always been close at hand for Brian. As a Chief Finance Officer he has made it his business to grow the organisations he serves, and to make those organisations fitter for the future.

Financial Secretary, Dax Richards, added:

“We are delighted to have Brian on the team. Governance of our entities in which SHG has a controlling interest has been high on the SHG and public agenda for a number of years. We now have a dedicated, experienced resource to address the issues that have been identified. This is an important role for the Island. Working with other key stakeholders, I expect there to be a number of changes over the coming years which will be to the benefit of St Helena.”

Over the last 30 years, Brian and his wife have lived and worked around the world in places like Australia, Tanzania, and the Caribbean. They thrive on Island life and all that it has to offer. Keen walkers, they are looking forward to getting a complete set of stamps for the Post Box walks and are also looking forward to experiencing the wonderful marine life in St Helena’s waters.

#StHelena #FinanceBusinessManager #AltogetherWealthier

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SHG
20 February 2019

Several statistical updates have been released on February 19, 2019 as follows:

Benefits up to January 2019

Exchange rates up to January 2019

Population up to January 2019

Ascension Population up to Quarter 4 2018

Additional statistical series and indicators are available at  https://www.sainthelena.gov.sh/statistics-data, and published statistical reports, including Statistical Bulletins, can be found on the statistics reports and publications page of the SHG website.

We welcome comments and suggestions on any of the statistics published by the Statistics Office. Please email: statistics@sainthelena.gov.sh, call tel: 22138, or visit the office in person on the second floor of the Castle, Jamestown.

St Helena Government (SHG) aims to provide the best quality and standard of service to its customers but there may be occasions where you are dissatisfied with the standard of service received.

If you have received a service that falls below your expectations then SHG wants to hear about it.

SHG Complaint Procedure

Submitting a complaint about SHG can be done via the straightforward and simple Complaint Procedure. SHG treats all complaints seriously and deals with them promptly and professionally. The organisation learns from complaints which help us to improve our service to customers.

The SHG Complaint Procedure covers all sections of SHG with the following exceptions:

How do I make a complaint?

Complaints can be made in writing using the SHG Complaint Form – General, available on the SHG website here: https://www.sainthelena.gov.sh/complaint-procedures/, by telephone, email or in person via the following contact details:

Miss Linda Benjamin

Information and Research Support Officer

Corporate Support

Corporate Services

The Castle

Jamestown

Tel: 00 (290) 25252, fax: 00 (290) 22598 or email: customer.relations@sainthelena.gov.sh

Ideally, a complaint should be made within one month from the day that you have received a disservice. Anonymous complaints can be submitted to SHG but you will not receive a response if a contact name or address is not provided.

Complaints can be made through your Councillor, Lay Advocate or the Public Solicitor.

What happens to my complaint?

SHG will aim to acknowledge receipt of your complaint within three working days and will aim to send you a more detailed response within 10 working days to inform you of what action has been taken as a result of your complaint.

What happens if I do not get a response or I am not happy with the response?

If either of the above happens, you should make a stage two complaint by completing the SHG Complaint Procedure Form – Stage 2 and 3 available on the SHG website here: https://www.sainthelena.gov.sh/complaint-procedures/ and submit to the Information & Research Support Officer via the above contact details.

SHG will aim to acknowledge receipt of your complaint within three working days and you will be informed of the person investigating your complaint. You can expect a more detailed response from the appointed investigating officer within 10 working days informing you of what action has been taken as a result of your complaint. Alternatively, it may explain that a full response will be sent to you later and the reasons for the delay. The response will also tell you when the officer intends to conclude the investigation.

What happens if I still do not get a response or I’m still not happy with the response?

If this happens you should make a stage 3 complaint. Again, complete the SHG Complaint Procedure Form – Stage 2 and 3 and this time submit it to the Chief Secretary at the Castle or via email: susan.obey@sainthelena.gov.sh The Chief Secretary will aim to acknowledge receipt of your complaint within three working days and will state how the review is to be conducted. She will appoint a Reviewing Officer who will aim to respond to you within 28 working days. Their response should let you know why action has been delayed and when you are likely to receive a response.

Further information can be found on the Complaint Procedures page of the SHG website: https://www.sainthelena.gov.sh/complaint-procedures/

#StHelena #ComplaintProcedure

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SHG
20 February 2019

Dr Philip Rushbrook, Governor Designate for St Helena, Ascension and Tristan da Cunha, would like to meet with the diaspora in the UK prior to taking up his post in May 2019. The following meetings have been arranged:

For further information, please contact the St Helena Government UK Representative, Kedell Worboys, by email: shgukrep@sthelenagov.com or tel: 0203 8187610.

SHG

20 February 2019

St Helena Government (SHG) aims to provide the best quality and standard of service to its customers but there may be occasions where you are dissatisfied with the standard of service received.

If you have received a service that falls below your expectations then SHG wants to hear about it.

SHG Complaint Procedure

 Submitting a complaint about SHG can be done via the straightforward and simple Complaint Procedure. SHG treats all complaints seriously and deals with them promptly and professionally. The organisation learns from complaints which help us to improve our service to customers.

The SHG Complaint Procedure covers all sections of SHG with the following exceptions:

How do I make a complaint?

Complaints can be made in writing using the SHG Complaint Form – General, available on the SHG website here: https://www.sainthelena.gov.sh/complaint-procedures/, by telephone, email or in person via the following contact details:

 Miss Linda Benjamin

Information and Research Support Officer

Corporate Support

Corporate Services

The Castle

Jamestown

Tel: 00 (290) 25252, fax: 00 (290) 22598 or email: customer.relations@sainthelena.gov.sh

Ideally, a complaint should be made within one month from the day that you have received a disservice. Anonymous complaints can be submitted to SHG but you will not receive a response if a contact name or address is not provided.

Complaints can be made through your Councillor, Lay Advocate or the Public Solicitor.

 What happens to my complaint?

SHG will aim to acknowledge receipt of your complaint within three working days and will aim to send you a more detailed response within 10 working days to inform you of what action has been taken as a result of your complaint.

 What happens if I do not get a response or I am not happy with the response?

If either of the above happens, you should make a stage two complaint by completing the SHG Complaint Procedure Form – Stage 2 and 3 available on the SHG website here: https://www.sainthelena.gov.sh/complaint-procedures/ and submit to the Information & Research Support Officer via the above contact details.

SHG will aim to acknowledge receipt of your complaint within three working days and you will be informed of the person investigating your complaint. You can expect a more detailed response from the appointed investigating officer within 10 working days informing you of what action has been taken as a result of your complaint. Alternatively, it may explain that a full response will be sent to you later and the reasons for the delay. The response will also tell you when the officer intends to conclude the investigation.

What happens if I still do not get a response or I’m still not happy with the response?

If this happens you should make a stage 3 complaint. Again, complete the SHG Complaint Procedure Form – Stage 2 and 3 and this time submit it to the Chief Secretary at the Castle or via email: susan.obey@sainthelena.gov.sh The Chief Secretary will aim to acknowledge receipt of your complaint within three working days and will state how the review is to be conducted. She will appoint a Reviewing Officer who will aim to respond to you within 28 working days. Their response should let you know why action has been delayed and when you are likely to receive a response.

Further information can be found on the Complaint Procedures page of the SHG website: https://www.sainthelena.gov.sh/complaint-procedures/

#StHelena #ComplaintProcedure

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https://twitter.com/StHelenaGovt

 SHG
20 February 2019

Dr Philip Rushbrook, Governor Designate for St Helena, Ascension and Tristan da Cunha, would like to meet with the diaspora in the UK prior to taking up his post in May 2019. The following meetings have been arranged:

For further information, please contact the St Helena Government UK Representative, Kedell Worboys, by email: shgukrep@sthelenagov.com or tel: 0203 8187610.

SHG

20 February 2019