Credit Control Officer

Job Description

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Control Officer.
The Credit Control Officer will report to the Lending Services Manager and will be responsible for the debt recovery for Bank of St Helena by monitoring loan repayments and unauthorized overdrafts. They will also be responsible for educating and supporting clients to manage their payment options, finding appropriate resolutions to their payment queries or issues and negotiate payments and payment plans with clients.
The position will require the successful candidate to have the ability to identify potential debt risks, be able to work with the Bank’s Legal Representative to initiate legal proceedings on non-performing loans via the St Helena Court system, be highly motivated, have a high level of accuracy, and good organizational and time management skills.
In addition, the successful candidate must be flexible to work demands, have experience of working in a customer service environment and ideally have a qualification in Banking and/or Finance, or be willing to work towards one.

Candidates should also possess:
• GCSE’s in Mathematics and English at Grade C or above;
• Excellent written and verbal communication skills;
• Experience working in Accounts Receivable, Credit Control or similar;
• Ideally having some understanding of legal matters.