SHG Opening Hours Over The Festive Season

All SHG directorates/services will be closed on the 25th and the 28th December 2020 and the 1st January 2021. The following table provides details of opening hours between the 24th and 31st December 2020.  Normal business will resume on the 4th January 2021.

SHG DirectorateServiceDetails
    Corporate ServicesPost & Customer Service Centre          Closed from 12 noon on Thursday, 24th December until 0830 on Tuesday, 29th December to 12 noon and will reopen on Wednesday, 30 December as per usual at 0830 to 1600. Closed from 12 noon on the 31st December 2020 to 1st January 2021 inclusive.
CustomsOpen Tuesday 22nd December 2020 from 0830 – 12 noon Open Wednesday 23rd December 2020 from 0830 to 1500 Closed from Thursday 24th December 2020 to 3 January 2021 inclusive. (Officers will be on call for vessel clearance)
Port Control    Closed 24th December 2020 to 3rd January 2021 inclusive – Emergencies only. Harbour Master can be contacted in an emergency on VHF channel 14 or mobile numbers 61784/65661/64623 or home 24817 during the festive period, also via the police control room on 22626.
Income TaxClosed 24th December 2020 to 1st January 2021 inclusive.
Social SecurityClosed 23rd December 2020 to 1st January 2021 inclusive.
Corporate Services, The CastleClosed from 1 pm on the 24th December until 0830 on Tuesday, 29th December.  The Castle will open from 0830 to 12 noon on the 29th, 30th & 31st December 2020. Normal opening hours will resume on Monday, 4 January 2021. The SHG Archives will close at 12 noon on the 24th December until Monday, 4th January 2021.
Judicial ServicesClosed from 1230 on Thursday, 24th December to Monday, 4th January 2021 inclusive.
AirportAccess OfficeClosed on 24th December 2020 until 4th January 2021 inclusive. Throughout this period, the officer on call can be contacted on mobile number 51461.
Education & EmploymentSt Helena Community College   The St. Helena Community College will close on Monday 21st December and re-open on Monday, 4th January 2021.   Enquiries during the festive period can be made to Mrs Angela Benjamin Tel: Home 24544 or mobile 51282 and for the period Tuesday 29th December through to Friday 31st December 2020 Mr Frazer Stone can be contacted, based in Carnarvon Court on Telephone number 22607.
Public Library               Closed from Wednesday, 23rd December 2020 and will re-open on Saturday 2nd January 2021.
SchoolsAll schools will close for the Christmas holidays from Friday 11th December 2020 and will re-open on Monday 11th January 2021.   The first teaching day will be on Tuesday 12th January 2021 as Monday 11th January is a Staff Development Day.
            HealthAdministrationWednesday, 23rd December 2020 – Open from 0830 to 12 noon only*. 24th, 29th, 30th and 31st December  2020 – Closed* [*Note: Staff on call. Contactable via the Hospital Switchboard on 22500].
Mental Health Services23rd, 24th, 29th, 30th and 31st December 2020 – Normal Working Hours.
Dental Department – Emergency Clinics24th, 29th, 30th and 31st December 2020 – Open from 0830 to 12 noon only* [* Note: On each of these days the Department will be open for emergencies from 0830 to 0930 and for pre-booked appointments from 1030 to 12 noon].
Environmental Health24th, 29th, 30th and 31st December  2020 – Closed*   [*Note: Staff on call.  Contactable via the Hospital Switchboard on 22500].
Community Nursing Services23rd, 24th, 29th and 31st December 2020 – Open from 0830 to 1230 only* Wednesday, 30th December 2020 – Closed   [*Note: Open for Nurse Triage in the Jamestown Outpatient Clinic only. Essential Community Nursing services, which include home visits and Palliative Care will be conducted throughout the festive period, as required].
Pharmacy23rd December 2020 – Open from 0830 to 1330 only 24th December 2020 – Open from 0900 to 1200 only 29th and 31st December 2020 – Open from 1000 to 1300 only Wednesday, 30th December 2020 – Closed. [Note: Routine repeat prescriptions should be collected by 13:00hrs on 23rd December. Opening during the holiday period will be restricted to dealing with booked GP appointments and unforeseen emergencies only.]
Laboratory24th, 29th and 31st December 2020 – Open from 0830 to 1300 only* Wednesday, 30th December 2020 – Normal Working Hours   [*Note: Staff on call for emergencies only].
General Hospital –  Emergency DepartmentOpen 24 hours a day for Emergencies only.
Doctor’s clinics Jamestown Outpatients (pre-booked appointments)23rd, 24th, 29th and 31st December 2020 – Open from 0930 to 1230 only* Wednesday, 30th December 2020 – Closed   [* Note: Open for pre-booked appointments only].
Children & Adults Social CareAdministration – Brick HouseClosed from Thursday, 24th December to Thursday, 31st December 2020. Office Open on 29-31 December 2020 and will respond to emergency issues only.
Children’s Social Care Closed on Public Holidays. Emergency on-call service on 61713  
Adult’s Social CareClosed on Public Holidays. Emergency on-call service on 64326  
Environment, Natural Resources & PlanningEssex HouseClosed on Thursday, 24th December 2020 to Monday, 4th January 2021 – Reception can be contacted on 22270 except on Public Holidays.
ScotlandThursday, 24th December 2020 to 4th January 2021 will see most operations and the offices closed. Information for emergency call-out services and other key services for ANRD and Waste Management is listed below.
ANRDAgricultural Services – Veterinary Emergency calls – 62039 or 26162 Agricultural Services – Forestry call 24432/62701, 24791 or 64024
Waste Management ServicesDomestic & Commercial Waste Collection and Disposal: All domestic and commercial waste collection and disposal services throughout December 2020 – 1st January 2021 will remain unchanged. Clinical Waste Collection and Disposal: All clinical waste collection and disposal services throughout December 2020 – 1st January 2021 will remain unchanged. Horse Point Landfill Site: will remain open 24/7. COVID-19, Bio-security and Ad-hoc Hazardous Waste Incineration: services can be requested through Anthony Henry – Waste Management Services Supervisor – Mobile 66380 (the relevant booking forms must also be completed before service delivery). Waste Management Issues: please contact Anthony Henry – Waste Management Services Supervisor – Mobile 66380.
Infrastructure & TransportHousingOn Call Services from Thursday, 24th December 2020 to Monday, 4th January 2021. Call 67837 or 24217/63753.
PolicePolice HeadquartersThroughout the Christmas holiday period, normal operational Policing and Emergency response will be available.   For any emergencies call telephone number 999, you may be asked for further details of the emergency, always give your contact details and location.
FireThe fire service office will operate as per normal on the 29th, 30th & 31st December 2020 with normal response procedures for all emergencies.
PrisonOpen as usual with the following exceptions: No visits:   25/12/20 – Christmas Day                   26/12/20 – Boxing Day                   01/01/21 – New Year’s Day
Immigration        Thursday, 24th December 2020 open from 0800 to 12 noon Tuesday, 29th December 2020 open from 0800 to 12 noon Wednesday, 30th &December 2020 open from 0800 to 12 noon         Thursday, 31st December 2020 – open from 0800 to 12 noon.   Please contact the Police Office at Coleman House on Tel 22626 should you have an Immigration query outside of the opening hours stated above.
Emergency PlanningOpen on 24th December 2020 from 0800 to 12 noon. Tuesday, 29th December 2020 open from 0800 to 12 noon Wednesday, 30th &December 2020 open from 0800 to 12 noon         Thursday, 31st December 2020 open from 0800 to 12 noon. In an Emergency the response will be via 999.
Sea RescueOpen on 24th December 2020 from 0800 to 12 noon. Tuesday, 29th December 2020 open from 0800 to 12 noon Wednesday, 30th &December 2020 open from 0800 to 12 noon         Thursday, 31st December 2020 open from 0800 to 12 noon. In an Emergency the response will be via 999.
ProbationClosed from Friday 11th December to Tuesday 22nd December 2020.   Wednesday, 23rd December the office will open for pre-booked appointments only prior to closing again until Monday, 4th January 2021.   Service delivery in the New Year will recommence at a reduced rate due to only one Probation Officer being in post. During the period of closure please send any queries through to laura.aston@sainthelena.gov.sh.   Please note that there will be no Community Service on Saturday 26th December or Saturday 2nd January 2021. Community Service will resume on Saturday 9th January 2021.

We would like to thank you for your custom, we hope you enjoy the holidays and we wish you all the best for the festive Season.

SHG

9 December 2020

St Helena Government Communications Hub

Telephone: 22470
Email: kimberley.peters@sainthelena.gov.sh