The St Helena Utilities Regulatory Authority has today published its first ‘Report on the Quality of Services Provided by Connect Saint Helena Limited, 2013/14’. 


On 1 April 2013 the Utility Services Ordinance 2013 came into force.  The Ordinance established the Utilities Regulatory Authority and created a legal framework to facilitate the provision of licenses for private sector utility services. 


The members of the Authority are the Chief Magistrate (as Chairman), Mr Stedson Francis (BEM) and Mr Paul Hickling.  The Judicial Services Manager is the Secretary to the Authority, to whom any communication should be made.  


The main purpose of this report is to inform the public on the level of services being delivered by Connect, and to make Connect aware that such services are being monitored, scrutinised and will be publicly reported upon by the Authority. It is concerned with motivating the sole utilities provider to improve the quality of the services it provides. 


This annual report relates to the period from 1 April 2013 to 31 March 2014, and is available on the SHG website at:



22 December 2014

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