As part of our ongoing commitment to improving services within SHG, The Post Office & and Customer Service Centre (CSC) we will be introducing a number of changes that will be both visible to the public and behind the scenes.
Customers will are informed that from 1 November 2013, the Post Office & Customer Service Centre has new opening times from 08:30 to 15:45 Mondays to Fridays and Saturdays from 08:30 to 12:00. This will give 5 additional hours per week for the public to access Post registry, licensing and other key services.
Income Related Benefits and Basic Island Pension recipients will also be pleased to know that we have from 1 November 2013 introduced a second point for the collection of benefits in the CSC and will also offer an express till service for up to three transactions. This aims to alleviate congestion and provide a quicker, more efficient service.
From voyage 199 of the RMS St Helena from Ascension Island, International mail will not be issued on the same day as arrival. Instead, International mail will be available to the public 24 hours after the arrival of the ship. This will allow Post & Customer Services Centre staff to appropriately sort and organise incoming mail to provide a faster service to customers collecting mail.
We wish to advise customers that due to the stock of Christmas issue stamps from previous years, we will not be releasing new stamps for Christmas this year. Stamps will be issued from the previous three years. The accumulated stocks of Christmas stamps depict a number of themes: Island Places 2010, RFA Ships 2011 and Christmas Carols 2012.
Christmas stamps and other stamps are available from the Post & Customer Services Centre at the Post Office Building in Jamestown or from sub Post Offices around the Island.
A list of the various issues and stamps is given below.
2010 Island Places 2011 RFA Ships
High Knoll Fort RFA Gold Rover
Heart Shaped Waterfall RFA Black Rover
Diana’s Peak RFA Darkdale
Jacob’s Ladder. RFA Lyme Bay.
2012 Christmas Carols
While Shepherds Watch
Silent Night, Holy Night
Away in a Manager
Little Town of Bethlehem.
11 November 2013